FAQs & Contact Form

Stay up to date with the latest news and announcements from the store. Updates will be posted here regularly.

Made to stay on you, not in stock.

What’s a drop? 
A drop is a limited release of Eddy underwear—one style (or a small group) at a time, produced in small quantities.

Why does Eddy work this way? 
This model allows Eddy to put the intimate back in intimate wear by keeping the process focused and flexible—creating underwear that’s made to feel good, fit better, and celebrate gay underwear culture in the present moment.

Will sold-out styles be restocked? 
Possibly. Some styles return, others don’t. Restocks are based on interest, feedback, and overall demand. If you love something, act fast—quantities are limited.

How are future drops announced? 
All drop announcements are shared online, through the newsletter, and across social media.

How can I make sure I don’t miss a drop? Easy. Check out the website, join the newsletter, and follow the socials.

Because of our stretchable waistband design, each size covers a four-number range for the perfect fit.

For a regular fit, choose your usual size.
For looser fit, size up.
For tighter fit, size down.

XS (25-28) • S (28-31)
M (31-34) • L (34-37)
XL (37-40) • 2XL (40-43)
3XL (43-46) • 4XL (46-49)
5XL (49-52) • 6XL (52-55)

All orders are dispatched from Eddy’s warehouse and operational hub in Providence, Rhode Island, USA. Inventory is stored in-house and managed directly by our team to ensure quality and accuracy. Orders are typically prepared and processed within 24 hours, but please allow up to 3 business days from the time of confirmation. The warehouse is closed on weekends and U.S. holidays. Eddy is not responsible for packages that are lost, damaged, misplaced, or mishandled by carriers or third parties, nor for undelivered packages due to incorrect shipping information provided at checkout. Please double-check your shipping details before placing your order.

Shipping Rates
• U.S. Standard Shipping: Flat Rate $6
• Free U.S. Shipping on Orders Over $90

• International Shipping (Canada, Mexico, UK, Australia): Rates calculated at checkout International customers are responsible for all duties, taxes, and import fees.

We ship to Canada, Mexico, the UK, and Australia. Please note: international customers are responsible for all duties, taxes, and import fees.These are not included in your order total and may be due upon delivery. We have heard of instances where customs charge a fee upon pickup. We do not control these charges, as they are determined by your country’s customs office. Refused packages will not be refunded. If you’re unsure about potential fees, we recommend checking with your local customs office before ordering.

If you need to make a change, please contact us below as soon as possible. We’ll make every effort to accommodate your request.

As soon as your order leaves our warehouse, you will receive a shipping notification email and/or text message with a tracking link. If you are unable to find your shipping notification email or text message, please reach out to us below. Provide your name and the email address and/or phone number you used to complete the purchase and we'll promptly resend your shipping tracking details.

We do not accept returns or exchanges. All sales are final.

Eddy Underwear is made to help you do what feels right while wearing underwear that feels right. We took care of the complicated parts by sourcing quality fabrics, sewing stronger seams, building structured support, adapting fits from XS–6XL, and creating designs you’ll want to show off. That way all you have to do is put it on, feel good, and live your life. See you out there!